Form for informing the traveller in the case of a package tour in accordance with Section 651a of the German Civil Code

The combination of travel services offered to you is a package holiday within the meaning of Directive (EU) 2015/2302. You can therefore make use of all EU rights that apply to package holidays.

The company NATUCATE GmbH bears full responsibility for the proper execution of the entire package tour.

In addition, NATUCATE provides the legally required financial protection to reimburse your payments and, if your package holiday includes transportation, to cover your return travel in the event that NATUCATE becomes insolvent.


Main rights under Directive (EU) 2015/2302

  • Travellers receive all essential information about the package tour before concluding the package travel contract.
  • At least one entrepreneur is always liable for the proper provision of all travel services included in the contract.
  • Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the tour operator or travel agency.
  • Travellers may transfer the package tour to another person within a reasonable period of time and at additional cost.
  • The price of the package holiday may only be increased if certain costs (e.g. fuel prices) increase and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package holiday. If the price increase exceeds 8% of the package tour price, the traveller may withdraw from the contract. If a tour operator reserves the right to increase the price, the traveller has the right to a price reduction if the corresponding costs are reduced.
  • Travellers can withdraw from the contract without paying a cancellation fee and receive a full refund of all payments if one of the essential elements of the package tour, with the exception of the price, is significantly changed. If the trader responsible for the package tour cancels the package tour before the start of the package tour, travellers are entitled to a refund and, under certain circumstances, additional compensation.
  • Travellers may withdraw from the contract without paying a cancellation fee if exceptional circumstances arise before the start of the package tour — for example, if serious security risks exist at the destination that are likely to impact the trip, and these have been officially advised by a competent government authority.
  • In addition, travellers may withdraw from the contract at any time before the start of the package tour, subject to payment of a reasonable and justifiable cancellation fee.
  • If, after the start of the package tour, essential elements of the package tour cannot be carried out as agreed, the traveller shall be offered reasonable alternative arrangements at no additional cost. The traveller may withdraw from the contract without paying a cancellation fee (in the Federal Republic of Germany this right is called "termination") if services are not provided in accordance with the contract and this has a significant impact on the provision of the contractual package tour services and the tour operator fails to remedy the situation.
  • The traveller is entitled to a price reduction and/or compensation if the travel services are not provided or not provided properly.
  • The tour operator shall assist the traveller if he/she is in difficulty.
  • In the event of insolvency of the organiser or, in some Member States, of the retailer, any payments made will be refunded. If the insolvency occurs after the start of the package and transport is included in the package, the repatriation of the traveller is guaranteed.


Further information on insolvency protection:

NATUCATE GmbH has completed insolvency insurance with

R+V Versicherung AG

Raiffeisenplatz 1

65189 Wiesbaden

Phone: 0800 533-1112

Fax: 0611 533-4500

E-mail: ruv@ruv.de

Travellers can contact R+V Versicherung AG if they are denied services due to the insolvency of NATUCATE GmbH.

Website where Directive (EU) 2015/2302 can be found as transposed into national law: https://eur-lex.europa.eu/eli/dir/2015/2302/oj/eng